Help - frequently asked questions TruckScout24.com

Help (frequently asked questions)

TruckScout24 is the leading online marketplace for commercial vehicles in Europe. Over 120,000 offers from more than 4,500 sellers are currently online. As a potential customer you can send an inquiry to the seller free of charge and without registration or contact the seller directly by telephone.
As a buyer, you will find 120,000 Commercial vehicles of all categories on the marketplace. A purchase inquiry is free of charge for you and without obligation. The respective seller will then usually contact you promptly. A potential transaction is not conducted through our marketplace and we do not receive any commission.
Use the search bar at the top of the screen like the Google search. Type in the name of the machine or vehicle you are looking for and press Enter or click on the magnifying glass. In the search results list you will find all the listings that match your search query. Click on the desired offer to view the details and send a request. You also have the option of searching in the individual categories.
You can send the provider an inquiry directly via e-mail. Simply use the gray inquiry form on the right-hand side of the advertisement or the gray Contact provider button (bottom left). You will also find the telephone number under the inquiry form. If you click on the name of the dealer, the dealer profile (if available) opens with further information about your potential business partner.
A message can get lost or end up in the spam folder of the counterpart. Please contact the provider again - if necessary in another way such as telephone or fax. We ourselves only have the data that is published in the advertisement.
Via the dealers search you can display individual dealers. Use the search box at the top left or click your way through the dealers by calling up a category.
Data protection is very important to us. In order to prevent data theft, the watermark and/or the code are therefore entered in the text.
Sellers must adhere to our marketplace rules when creating advertisements. This includes, for example, the prompt deletion or pausing of sold vehicles. You can use the button "Report listing" in the respective listing to send us a message if a listing violates our marketplace rules and e.g. has already been sold.
Please contact us immediately so that we can check the case and take further steps. If a listing violates our marketplace rules, you can also forward your complaint to us via the button "Report listing" in the respective listing.
The TruckScout24 trust seal gives you the opportunity to see at a glance whether you are dealing with a trustworthy seller. We check the trade licence or commercial register excerpt of the dealers as well as the postal address, verify the bank details and the availability by telephone before we finally draw up a credit report which does not contain any negative features. In addition, we must not have any complaints about the Dealer.
By clicking on this so called captcha we can exclude that you are not a robot that automatically sends inquiries. This protects our dealers from spam and a completely crowded email inbox.
TruckScout24 is the leading online marketplace for commercial vehicles in Europe. Over 120,000 used and new vehicles are offered on the more than 20 international portals. The more than 4 million website visitors per month can send a mail inquiry to the dealers or contact them directly by phone.
No, TruckScout24 does not buy or sell any vehicles itself. TruckScout24 is an Internet company and operator of the online marketplace on which more than 4,500 sellers currently offer their vehicles.
Over 4 million relevant and highly interested visitors visit TruckScout24 every month. With your listing you reach exactly the target group that you are aiming at. A potential buyer can contact you directly by phone or e-mail. Nowhere else will you sell Vehicles faster, easier and more profitably.
No! As a dealer you pay only for your listings. The marketplace is completely free of charge for buyers and prospects.
The dealer tariffs are intended for vehicle dealers and offer additional convenience functions such as data import. Our one-off seller accounts are not intended for dealers, but for companies and private individuals who want to sell individual vehicles quickly.
No! All advertisements published on TruckScout24.com are automatically displayed free of charge on the more than 20 country versions of our international marketplace worldwide.
When you place your ad, you can provide information in several languages. If you do not do this manually, your offer is automatically translated automatically. Unfortunately, a minor error rate cannot be ruled out here.
Please follow our marketplace rules when creating your listing.
The interested party can send you an e-mail inquiry using the “Send inquiry“ form in the listing or have your telephone and fax number displayed. Private one-time sellers can hide their telephone number if they wish.
When entering your advertisements, dealers can choose a publication period between 1-12 months. After the expiry of the period you have chosen, the listings will then be automatically removed from our database. However, you have the option of extending the listings before they expire. We will inform you via e-mail ten days before a listing is deactivated. Advertisements from one-time sellers remain online until they are deleted.
The listings of one-time sellers appear with a time delay of 24 hours on our marketplace. In this period, the offers are controlled by us and offered exclusively for sale to registered dealers. This is why you will already receive the first purchase offers for your vehicle, even though your offer is not yet online on our platforms. After 24 hours your listing will be regularly displayed on our marketplace.
All advertisements are checked by us before activation. This can take up to 24 hours.
Analyses indicate that you will receive more inquiries from potential buyers with a detailed description of your offers. Listings with pictures, technical details, year of construction, location and condition are generally more frequently requested than listings with incomplete information.
For retailers: With the TruckScout24 trust seal and an informative retailer profile, you can significantly increase inquiries and sales.
This requires you to be logged in. If this is not the case, please click on "Menu", "Login" and log in with your access data. You will be redirected to your user account. Now use the green button "+ advertisement" at the top of the screen. Now you can easily display advertisements by clicking on the adjacent buttons "Show", "Change", "Pause", "Delete", "Extend" or view the respective "Statistics". You can also activate, pause or extend all advertisements at the same time via the menu item "Changes to all advertisements". Especially dealers with many listings can easily find their ads using the „Quick Search“ or „Power Search“. By clicking on "More" in the line "Sort" you can also sort all advertisements according to certain parameters.
Please clear your browser cache. When you return to the ad, you should see the current photos.
The number with listings in search results represents the number of times your listings have been displayed in the search results. Direct advertising shows the number of times your listings have been visited. The Sales Inquiries counter measures the number of requests emailed to you.
As soon as you have booked a retailer tariff, all options for data import are included in your tariff (manual Excel import, automatic CSV import & real-time API). With the imports you can add your advertisements to our system and automatically keep them up to date. Further information can be found in your user account. For technical questions about the import function, please contact our customer support.
With the TruckScout24 trust seal we certify trustworthy dealers. Interested buyers from around the world can spot at first glance, which of our dealers have been certified. As a dealer you will profit from increased buyer confidence, advertisement displays, inquiries and turnover.
As a registered customer, you can recover your password here.
As a registered customer, you can recover your password here. Bank transfer, credit card or PayPal can settle the invoice. We also offer direct debit mandate.
Please send us your cancellation in writing by fax or mail to: Contact.
We are happy to process e-mails - but please make sure that you receive a cancellation confirmation from us.
Please contact us immediately so that we can check the case and take further steps. Should a listing violate our marketplace rules you can also forward your complaint to us via the “Report“ button in the respective listing.
Data protection is very important to us. In order to prevent data theft, the watermark and/or the code are therefore entered in the text.
Our support will be happy to help you. You can reach support at +49 201 8589 5500 or by e-mail at info@truckscout24.com .