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Help (frequently asked questions)
TruckScout24 is the leading online marketplace for commercial vehicles & recreational vehicles in Europe. Over 120,000 offers from more than 4,500 sellers are currently online. As a potential customer you can send an inquiry to the seller free of charge and without registration or contact the seller directly by telephone.
As a buyer, you will find over 120,000 Commercial Vehicles & Recreational Vehicles from all categories in the marketplace. A purchase inquiry is free of charge for you and without obligation. The respective seller will usually contact you promptly. A potential transaction is not conducted through our marketplace and we do not receive any commission.
Use the search bar at the top of the screen like the Google search. Enter the name of the machine or vehicle you are looking for and press Enter or click on the magnifying glass. In the search results list you will find all the listings that match your search query. Click on the desired offer to view the details and send an inquiry. You also have the possibility to search within the individual categories.
You can send the provider an inquiry directly via e-mail. Simply use the gray inquiry form to the right in the listing or the gray "Contact seller" button (bottom left). Below the inquiry form you will also find the phone number. If you click on the name of the dealer, the dealer profile (if available) opens with further information about your potential business partner.
A message can get lost or end up in the spam folder of the counterpart. Please contact the provider again - if necessary in another way such as telephone or fax. We ourselves only have the data that is published in the listing.
Via the dealers search you can display individual dealers. Use the search box at the top left or click your way through the dealers by calling up a category.
Data protection is very important to us. In order to prevent data theft, the watermark and/or the code are therefore entered in the text.
When creating listings, sellers must adhere to our marketplace rules. This includes, for example, promptly deleting or pausing sold vehicles. You can use the button "Report listing" in the respective listing to send us a message if a listing violates our marketplace rules and e.g. has already been sold.
Please contact us immediately so that we can check the case and take further steps. If a listing violates our marketplace rules, you can also forward your complaint to us via the button "Report listing" in the respective listing.
The TruckScout24 trust seal gives you the possibility to see at a glance whether you are dealing with a trustworthy seller. We check the trade licence or commercial register excerpt of the dealers as well as the postal address, verify the bank details and the availability by telephone before we finally draw up a credit report which does not contain any negative features. In addition, we must not have any complaints about the Dealer.
By clicking on this so called captcha we can exclude that you are not a robot that automatically sends inquiries. This protects our dealers from spam and a completely crowded email inbox.
TruckScout24 is the leading online marketplace for commercial vehicles & recreational vehicles in Europe. Over 120,000 used and new vehicles are offered on more than 20 international portals. The more than 4 million website visitors per month can send a mail inquiry to the dealers or contact them directly by phone.
No, TruckScout24 does not buy or sell any vehicles itself. TruckScout24 is an Internet company and the operator of the online marketplace where more than 4,500 sellers currently offer their vehicles.
Over 4 million relevant and highly interested visitors come to TruckScout24 every month. With your listing you reach exactly the target group that you are aiming at. A potential buyer can contact you directly by phone or e-mail. Nowhere else can you sell Vehicles faster, more easily, and more profitably.
No! As a dealer you pay only for your listings. The marketplace is completely free of charge for buyers and prospects.
The dealer plans are meant for vehicle dealers and provide additional convenience functions, such as data import. Our one-off seller accounts are designed not for dealers but for companies and private individuals who want to sell single vehicles quickly.
No! All listings posted on TruckScout24.com are automatically shown at no charge on the more than 20 country versions of our international marketplace worldwide.
When you place your ad, you can provide information in several languages. If you do not do this manually, your offer is automatically translated automatically. Unfortunately, a minor error rate cannot be ruled out here.
Please follow our marketplace rules when creating your listing.
The interested party can send you an e-mail inquiry using the “Send inquiry“ form in the listing or have your telephone and fax number displayed. Individual one-time sellers have the option to hide their phone number if they wish.
When entering your listings, dealers can select a publication period from 1 to 12 months. After the expiry of the period you have chosen, the listings will then be automatically removed from our database. However, you have the option of extending the listings before they expire. We will inform you via e-mail ten days before a listing is deactivated. Listings from one-time sellers stay online until they are removed.
The listings of one-time sellers appear with a time delay of 24 hours on our marketplace. In this period, the offers are controlled by us and offered exclusively for sale to registered dealers. That's why you'll get the first purchase offers for your vehicle even though your ad isn't online on our platforms yet. After 24 hours your listing will be regularly displayed on our marketplace.
All listings are reviewed by us before activation. This process can take up to 24 hours.
Analyses indicate that you will receive more inquiries from potential buyers with a detailed description of your offers. Listings with pictures, technical details, year of construction, location and condition are generally more frequently requested than listings with incomplete information.
For retailers: With the TruckScout24 trust seal and an informative retailer profile, you can significantly increase your inquiries and sales.
For retailers: With the TruckScout24 trust seal and an informative retailer profile, you can significantly increase your inquiries and sales.
This requires you to be logged in. If this doesn't work, please click on "Menu", "Login" and sign in with your login details. You will be redirected to your user account. Now, use the green button "+ Listing" at the top of the screen. You can then easily view ads by clicking the adjacent buttons “ Show ”, “ Edit ”, “ Pause ”, “ Delete ”, “ Extend ”, or you can view the specific “ Statistics ”. You also have the option to activate, pause, or extend all listings at once using the menu item "Changes to all listings". Especially dealers with many listings can easily find their ads using the „Quick Search“ or „Power Search“. By clicking “More” in the line “Sort”, you can also sort all listings by certain parameters.
Please clear your browser cache. When you return to the ad, you should see the current photos.
The number with listings in search results represents the number of times your listings have been displayed in the search results. Direct advertising shows the number of times your listings have been visited. The Sales Inquiries counter measures the number of requests emailed to you.
As soon as you have booked a dealer plan, all data import options are included in your plan. We recommend importing via the real-time API. Using the imports you can add your listings to our system and automatically keep them up to date. More information is available in your user account. For technical questions about importing, please contact our customer support.
With the TruckScout24 trust seal we certify trustworthy dealers. Interested buyers from around the world can spot at first glance, which of our dealers have been certified. As a dealer you will profit from increased buyer confidence, listing displays, inquiries and turnover.
As a registered customer, you can recover your password here.
As a registered customer, you can recover your password here. Bank transfer, credit card or PayPal can settle the invoice. We also offer direct debit mandate.
Please send us your cancellation in writing by fax or mail to: Contact.
We are happy to process e-mails - but please make sure that you receive a cancellation confirmation from us.
We are happy to process e-mails - but please make sure that you receive a cancellation confirmation from us.
Please contact us immediately so that we can check the case and take further steps. Should a listing violate our marketplace rules you can also forward your complaint to us via the “Report“ button in the respective listing.
Data protection is very important to us. In order to prevent data theft, the watermark and/or the code are therefore entered in the text.
Our support will be happy to help you. You can contact support via +49 201 8589 5500 or by email at info@truckscout24.com .